The Company reserves the right to refuse, without explanation, any booking from prospective clients whom the Company considers for any reason to be unsuitable for the type of travel to be undertaken. 5 HOLIDAY PARTICIPATION: Clients agree to accept the authority and decisions of the Company's employees, tour leaders and agents whilst on holiday with the Company. If in the opinion of such person the health or conduct of any client at any time before or during the tour appears to endanger the safe, comfortable or happy progress of the holiday, then the client may be excluded from all or part of the tour, and the expenses of any such exclusion shall be borne by the client. In the case of ill health the Company may make such arrangements as it sees fit and recover the costs thereof from the client. Clients are expected to respect and obey the laws and regulations of the countries visited and failure to do so shall relieve the Company of all obligations they may otherwise have had under these booking conditions.

Discovery Aquamarketing have been designed to expose the client to the true nature of the environment visited and therefore involve an element of personal risk and exposure to potential hazards over and above those normally associated with more conventional package holidays. In addition to the fact that local laws relating to health and safety are not comparable to the Dutch law, clients will be travelling through potentially hazardous physical terrain and must accept that medical facilities, particularly in remoter areas, may be extremely limited. All bookings are accepted on the understanding that such risks and hazards are appreciated by the client. Moreover, the Company can accept no responsibility for the luggage and personal property of the client.

All participants, particularly the elderly, are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary. As a general guide, we believe that normally fit people of any age will be able to participate. If in any doubt, professional medical advice must be sought by clients. Children can be accepted on tours on condition that a parent or guardian accepts full responsibility for them.

Anyone suffering from any illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any drugs or other cause of treatment which may be required during the tour. Failure to make such disclosure shall constitute a breach of these conditions and result in such persons being excluded form the tour, in which case all moneys paid shall be forfeited.

If the client should have any complaint whilst on the tour, the client must inform the tour leader and the local supplier at the time of occurrence. It is only if the local suppliers and tour leaders are aware of any complaint that they can do their best to remedy it. Failure to complain on the spot may result in the client's ability to claim compensation being extinguished or reduced. Clients are reminded that timing, as well as standards of service, and whilst the Company will do its best to provide the highest levels of service, the Company does expect little imperfections to form part of charm of the experience & therefore a certain degree of tolerance will be expected from the client if minor inconveniences are unavoidably experienced. However, if a serious problem remains unresolved then the client should make a complaint to the Company in writing within 28 days of completion of the holiday.

All monies paid to the company will be held in a separate trust account until the client returns from holiday.

If clients wish to cancel, they must do so in writing & will be subject to the following fees, based on the date of receipt of notification by fax or post: more than 8 weeks before departure, forfeit of deposit. 4 -8 weeks before departure, 60% of full cost of tour, within 4 weeks of departure 100% of full cost of tour. If clients do not complete the tour, we will not be liable to refund the client.

All tours are subject to a minimum of 2. (for Saudi Arabia 3 persons) Each tour is reviewed 3 weeks before departure, which is the last date it would be cancelled on account of low numbers. If we do have to cancel your tour for this reason, then you will be offered a full refund of monies paid. If a tour has to be cancelled for any other reason beyond our control (as set out in Clause 17), then the Company will offer clients a full refund of all monies paid. The Company will not be liable for compensation beyond a full refund of monies paid.

If necessary or advisable to do so, the Company reserves the right at any time to alter arrangements for any aspect of the tour. Clients will be notified in advance of any changes made prior to departure, and if the change involves a significant change in the itinerary, then the client may cancel the booking within seven days of notification of the change and be eligible to receive a prompt and full refund. However, the Company will not be held responsible for providing refunds if a situation arises during the tour which necessitates a change in the itinerary (including threat of war, riots, strikes, civil action, political or legal restrictions, force majeure, technical problems, decisions of air carriers, or other situations beyond our control), unless it can be proven that the situation has arisen out of negligence on the Company's behalf. In such situations, clients will be expected to accept the judgment and authority of the Company's employees, as set out in Clause 6. No refund will be given for unused accommodation, service, transport or meal.

Once the holiday has been paid for in full, there will be no surcharges or changes in the price of the tour. However, prior to this, the price of the tour may vary until the company accepts the booking as definite. Once the booking becomes definite, surcharges may be charged due to government action, currency fluctuations and significant increases in direct tour costs. If this occurs, then the Company will absorb the equivalent of 2% of the tour price & increases in excess of 2% will be charged to the client. Surcharges in excess of 10% entitle the client to cancel the tour within 14 days of notification of the surcharge & to receive a full refund from the Company.

Any special requests, such as unusual dietary requirements, should be made in writing as soon as possible, and no later than 6 weeks before departure. The Company will endeavor to meet any special requests, but is unable to guarantee to do so.

Although information about Discovery Aquamarketing is believed to be accurate at the time of publication and is given to the client in good faith, the Company cannot take responsibility for the consequences of any inaccuracies contained in any of our printed literature.

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